Refund Policy

Last updated: September 2026

This Refund Policy ("Policy") applies to all purchases of Sunary Pro, Business, and any other paid services offered by Sunary ("sunary.app"). By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Policy. Payments for our services are processed by Paddle.com Ltd ("Paddle") as our Merchant of Record, who handles all payment-related transactions on our behalf.

1. 14-Day Refund Period

We offer a 14-day refund period only for the first purchase of a Pro or Business subscription. If you are not satisfied with the paid service for any reason, you may request a full refund within 14 calendar days of that first purchase. Later renewals are not eligible for the 14-day refund period. Refunds are processed by Paddle, our Merchant of Record, in accordance with this Policy and Paddle's Buyer Terms.

  • The 14-day period begins on the transaction date of the first purchase.
  • Upgrading from the Free plan to a paid subscription counts as a first purchase. Automatic renewals of the same subscription in later billing periods do not.
  • Refund requests must be submitted within the 14-day window to be eligible.
  • Refunds are processed back to your original payment method.

2. Subscription Renewals

2.1 Automatic Renewals

Paid subscriptions renew automatically at the end of each billing period (monthly or annual). By subscribing, you consent to automatic renewal and agree to be charged the applicable renewal fee at the beginning of each new billing period.

2.2 Renewal Refunds

Monthly and annual automatic renewals are not eligible for the 14-day refund period. Renewal charges are non-refundable, except as required by applicable law.

  • Once a renewal charge succeeds, it is not eligible under Section 1 of this Policy, even if you request a refund on or shortly after the renewal date.
  • To stop future charges, cancel before the next billing period starts. Cancellation does not refund a renewal that has already been charged.

2.3 Unused Time

No refunds or credits are provided for partial months or unused days in the current billing period, except as required by applicable law, or if the request is for a first purchase still within the 14-day refund window in Section 1 of this Policy.

3. How to Request a Refund

To request a refund, please contact us via email at support@sunary.app with the following information:

  • Your registered email address associated with the Sunary account
  • The transaction ID or receipt from your purchase
  • The reason for your refund request

We aim to process all refund requests within 5-10 business days. Once approved, refunds are processed by Paddle, our Merchant of Record, and may take an additional 5-10 business days to appear on your statement, depending on your payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • First purchases made more than 14 days ago
  • All automatic renewals (monthly and annual) and later billing-period charges
  • Refunds that have already been processed for the same transaction
  • Accounts terminated due to violations of our Terms of Service
  • Purchases made with promotional or discounted pricing codes, unless otherwise stated in the promotion terms

5. Cancellation of Subscription

You may cancel your paid subscription at any time through account settings, in-app billing, or by contacting us. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will not be charged again after cancellation.
  • After the current billing period ends, collaboration seats and paid quotas will revert to Free plan rules.
  • You can still sign in at https://art.sunary.app to use Free features and export your documents.
  • We are not obligated to provide a refund upon cancellation unless the request is for a first purchase that meets the conditions in Section 1 of this Policy.

6. Paddle as Merchant of Record

All payments for Sunary services are processed by Paddle.com Ltd ("Paddle"), which acts as our Merchant of Record. Paddle handles payment collection, tax calculation, and compliance with local regulations on our behalf.

  • Paddle will appear as the merchant on your payment statement.
  • Refund processing is subject to Paddle's policies and procedures.
  • Any disputes regarding charges will be handled in accordance with Paddle's Buyer Terms, available at https://www.paddle.com/legal/buyer-terms.

7. Chargebacks and Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your payment provider. We will investigate and work with you to resolve the issue.

  • Initiating a chargeback without first contacting us may result in the suspension or termination of your Sunary account.
  • If a chargeback is resolved in our favor, your account may be permanently terminated.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on our website at https://sunary.app/refund/. Continued use of our paid services after any changes constitutes acceptance of the updated Policy.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at support@sunary.app.